Return and Exchange Policy

Return and Exchange Policy

The right to return or exchange is fully guaranteed for all our customers and applies to all products listed on our store.

All items available on our store are eligible for return or exchange according to the terms and conditions outlined on this page.

• A return or exchange can be made if the product is in its original condition at the time of purchase and is still in its original packaging.
• Return or exchange requests will be reviewed and approved within 3 business days.
• Once approved, our representative will reach the customer within 3–5 business days to complete the process.

To request a return or exchange, please send a message via WhatsApp to the number provided on the shipping label, or contact us through the Contact Us page.

If the item is defective, damaged, or not as described, please send us a photo of the product along with your city, address, and order number, and we will arrange a replacement.

If the product you received is completely different from the description provided on the product page on our website, you are entitled to a full refund.

• Please note that we are not responsible for any expectations the customer may have regarding product usage that are not explicitly mentioned on the product page of our website.