MOODA

Privacy Policy

Our website respects your privacy and is committed to protecting your personal data.

This Privacy Policy outlines how your personal data is collected and used (under specific conditions). It also outlines the procedures we follow to ensure the privacy of your information. Lastly, it defines your options regarding the collection, use, and disclosure of your personal data. By visiting our website directly or through another website, you accept the practices described in this policy.

Protecting your data is extremely important to us. Therefore, your name and other information related to you will be used in accordance with the details outlined in this Privacy Policy. We collect information only when necessary or when it is directly relevant to our dealings with you.

We will retain your data in accordance with the law or for the purposes for which it was collected.

You can browse the website without providing any personal information. Your identity remains anonymous during your visit and will only be revealed if you have an account on the website that you access using your username and password.

1. Data We Collect

We may need to collect your personal information if you want to place an order for a product from our site.

We collect, store, and process your data necessary for processing your purchase and for any potential future claims, and to provide you with our services. We may collect personal information including, but not limited to, your name, gender, date of birth, email address, postal address, delivery address (if different), phone number, payment details, and card details.

The information you provide is used to process your orders and to offer you services and information through our website at your request. Additionally, we use your data to manage your account, verify online transactions, audit data downloads from the website, identify visitors, and improve our site layout and content for better user experience. We also use it for demographic research and, if you do not object, to send you useful or requested information such as product and service details. Communication may be via email for information about our other products and services—unless you opt out of receiving such communications.

We may pass your name and address to a third party to deliver your purchase (e.g., a courier or supplier).

We may store order details on our website but cannot retrieve them directly for security reasons. However, by logging into your account, you can access your purchase details, address info, and more. You must keep this data confidential and not make it available to unauthorized third parties. We are not responsible for misuse of passwords unless the misuse is our fault.

Other Uses of Your Personal Information

With your permission, we may use your personal data in surveys or market research for statistical purposes while maintaining full confidentiality. You have the right to opt-out at any time. We do not share survey responses with third parties, and your email is only disclosed if you choose to participate in competitions. Survey responses are stored separately from your email.

We may send you information about us, our website, other websites we operate, our products, sales offers, newsletters, and more. If you prefer not to receive any of this information, please click the "unsubscribe" link in any email. We will stop sending you such content within seven working days (excluding weekends and public/religious holidays) upon receiving your request.

We may also use anonymized data for other purposes, including verifying user locations, tracking site visits or email link engagement, and sharing that data with third parties (e.g., advertisers). However, such data will not personally identify you.

Competitions

For any competition, we use the data to notify winners and announce our offers. Specific terms for each competition are detailed separately.

Third Parties and Website Links

We may share your data with other companies in our group, agents, or contractors to assist us with transactions under this Privacy Policy. For example, we may use a third party to deliver products, receive payments, or support customer service, research, and analysis. We may also exchange information with third parties for fraud protection and credit risk reduction.

In case our business (or part of it) is sold, we may transfer our databases containing your personal information. Except as described in this policy, we will not sell or disclose your personal data to third parties without your prior consent unless required by law.

Our website may contain advertisements or links to third-party websites. We are not responsible for the privacy policies or content of those websites or any third party to whom we transfer your data in accordance with this policy.

2. Cookies

Accepting cookies is not a requirement to visit our site, but certain features (e.g., shopping cart) require cookies to function.

Cookies are small text files stored on your hard drive by your browser that identify your computer as a unique user. They help save time on future visits and provide you with a better user experience. Cookies are not used to retrieve personal information or for targeted advertising unless explicitly stated.

You can configure your browser to reject cookies, though this may limit your access to certain website features. Rest assured, our cookies do not contain personal or harmful data.

This website uses Google Analytics, a service by Google Inc., to analyze website usage. The service uses cookies, which transmit data (including your IP address) to Google servers in the US. Google uses this data to evaluate your website use, compile reports for website operators, and provide other services. Google may share this data with third parties if legally required or if the third party processes data on behalf of Google. Google will not associate your IP address with any other data it holds.

By using this site, you consent to Google processing your data as described above.

3. Security

We implement appropriate technical and security measures to prevent unauthorized or unlawful access to your data and to protect against loss or destruction of your information. We store your data on secure servers and use firewalls.

When collecting payment card details electronically, we use encryption (e.g., SSL) to safeguard your data. However, we cannot guarantee 100% security. We strongly advise against sharing full credit/debit card details via unencrypted electronic communications.

Our security protocols may require identity verification before disclosing personal data. It is your responsibility to keep your password secure and prevent unauthorized access.

4. Customer Rights

If you are concerned about your data, you have the right to request access to the personal information we hold about you or that you have provided to us. You also have the right to request corrections free of charge. You can ask us at any time to stop using your personal data for direct marketing purposes.